MemoRe Support

MemoRe is developed and operated by independent developer Playxeld. The first release is available in Japan, the United States, Canada, Hong Kong, Macao, Taiwan, the United Kingdom, Australia, New Zealand, Singapore and the Philippines.

App support

Email support@playxeld.com for help or bug reports. Include your device model, iOS or iPadOS version, MemoRe version and build, what happened, the steps to reproduce it, and any error message. Redact private content from screenshots or diagnostics. Do not send passwords, verification codes or a full memory backup for a routine enquiry.

Privacy and operator information

Email privacy@playxeld.com for privacy questions, applicable data requests or legally required information about the operator, including the operator's name and address. We will respond without undue delay as required by applicable law. Information requests do not require you to send unnecessary identity documents. Minors and guardians may also make privacy requests. A parent or guardian should contact support on a child's behalf.

Read the privacy policy. We cannot remotely access or delete memories on your device or in your private iCloud database merely because you email us; we can guide you through the relevant controls. Requests about correspondence held by us can be handled by us.

Missing memories or incomplete sync

Keep existing content on your device. Check the expected Apple Account, iCloud availability, MemoRe's iCloud access and connectivity. Updates require completed sync. Tell us which devices and record types are affected and when they last worked. Do not uninstall, restore over existing data or erase cloud content as an initial troubleshooting step.

Backups and deletion

Settings provides ordinary and password-encrypted full backups. Keep the file and password safe. Restoring an older backup may replace current content and affect other devices after sync. Read the in-app warnings first. Sync Recovery Copies are separate local copies and must be exported separately; the current full backup does not include them.

Deleting a memory first moves it to Deleted Records. Permanent deletion requires connectivity and completed sync to reach other devices. Recovery copies, exported files and shared copies must be managed separately.

Correspondence

Both contact addresses use Apple iCloud Mail. We use your email address, displayed name, message and voluntary attachments to respond and handle the matter. Correspondence and attachments are retained for 12 months after resolution, then deleted; earlier deletion requests are handled unless legal retention is required. Unresolved matters are retained only as needed. Provider backups, logs and deletion processes follow its rules.

Children's information lacking legally required parental consent is handled under the minors section of the privacy policy, rather than the general 12-month retention period.